By visiting our website, booking online or in person, and/or visiting our clinic, you agree to our privacy policy as displayed below.

Privacy Policy

Collection of Personal Information

We are committed to protecting your privacy and handling your personal information confidentially and securely.

We may collect personal and health information, including:

  • Name, address, phone number, and email address

  • Date of birth and emergency contact details

  • Personal and family medical history, and health information

  • Medications, supplements, and treatment notes

  • Payment and billing information

This information is collected to provide safe and effective naturopathic care and to manage our practice operations.

How Your Information Is Used

Your information may be used to:

  • Provide naturopathic consultations and treatment plans

  • Maintain accurate clinical records

  • Contact you regarding appointments or follow-up care

  • Process payments and invoices

  • Comply with legal and professional obligations

Confidentiality

All client information is treated as confidential. Your information will not be shared with third parties without your consent, except where required by law or where necessary to protect your health or safety.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Records may be stored electronically in a secure system.

You may request access to your personal information or request corrections to inaccurate information, subject to applicable legal requirements.

Website & Online Bookings

If you use our website or online booking system, basic information such as cookies, browser type, or IP address may be collected for website functionality and analytics purposes.

Communication Consent

By providing your contact details, you consent to receiving appointment reminders, clinic updates, and relevant health-related communications.

Retention of Records

Client records are retained for a maximum of 7 years, as required by applicable laws and professional standards.

Policy Updates

This policy may be updated from time to time. The latest version will always be available upon request or on our website.